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	<title>ThreeDimensionalPeople &#187; eos</title>
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		<title>Note to Tyler Brûlé and departing EOS employees: Service is relative</title>
		<link>http://threedimensionalpeople.com/2008/05/note-to-tyler-brule-and-departing-eos-employees-service-is-relative/</link>
		<comments>http://threedimensionalpeople.com/2008/05/note-to-tyler-brule-and-departing-eos-employees-service-is-relative/#comments</comments>
		<pubDate>Sat, 03 May 2008 21:06:00 +0000</pubDate>
		<dc:creator>Stephen</dc:creator>
				<category><![CDATA[eos]]></category>
		<category><![CDATA[ft]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[singapore airlines]]></category>
		<category><![CDATA[tyler brule]]></category>

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		<description><![CDATA[I was happy to see the return of Tyler Brûlé's Fast Track column in today's weekend FT. It provides breezy opinion-rich accounts of the life of business travel of the black credit card variety - no Little Chefs here. Despite regular suggestions from an unbelieving public that Tyler's column, which charts the antics of a [...]]]></description>
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<p>I was happy to see the return of Tyler Brûlé's Fast Track <a href="http://www.ft.com/cms/s/0/afd739fe-17db-11dd-b98a-0000779fd2ac.html?nclick_check=1">column</a> in today's weekend <a href="http://www.ft.com/">FT</a>. It provides breezy opinion-rich accounts of the life of business travel of the black credit card variety - no <a href="http://greenbanana.wordpress.com/2006/12/30/could-public-relations-save-little-chef/">Little Chefs</a> here.</p>
<p>   Despite regular <a href="http://www.ft.com/cms/s/0/35867fd2-18aa-11dd-8c92-0000779fd2ac.html">suggestions</a> from an unbelieving public that Tyler's column, which charts the antics of a diva-like jetsetter stomping carbon footprints around the globe, must be the handiwork of one of the FT's relentless  <span style="text-decoration: underline;"></span><a href="http://www.ft.com/comment/columnists/lucykellaway">micky takers</a>, the man does actually exist. Tyler made his name founding <a href="http://www.wallpaper.com/">Wallpaper*</a> magazine and is now back with <a href="http://www.monocle.com/">Monocle</a> - a cross between the Economist and, well, Wallpaper*.   He does indeed live a colourful life, bouncing around the globe with boundless enthusiasm. I've met him several times and enjoy his company - though can't keep up with his travel tales, since Nokia's travel policies make me turn right at the plane door.</p>
<p>   And business travel is the subject of his column today. He is shocked by the failure of EOS, an all-business-class airline that jetted execs between "London" (or Stansted, 40 miles north) and New York. He provides some lessons in hindsight, but I think he misses the most important one that applies to just about any "all elite" service such as an all business airline. It's an oxymoron.<br /><span style="font-weight: bold;"><br />Elite is relative. </span></p>
<p>It's not just about having more leg room. It's about having more legroom than you.</p>
<p>   Of course, I'm humble (see above note about turning right) and can't afford to have an ego or let such superficial, competitive thoughts enter my mind, but how many fat cat businessmen are as charitable as me, St. Stephen? These people eat babies for breakfast and oneupmanship makes them tick. They're unhappy with a million dollar bonus if their mate gets more. So I'd suggest that a good part of the value they receive when their secretary pays several thousand pounds for a flight ticket is comprised of exhibitionism and the feel good sense that comes with attaining what others can't get, and want. Gore Vidal put it well, "It's not enough that I succeed. Others must fail." And there's no point in succeeding if you're hidden from view in a separate airplane and a separate airport.</p>
<p>   I'd hazard a guess that the Venn diagram of people rich enough for such premium services, and those immune to such posturing has not much by way of overlap.</p>
<p>With that in mind, am interested in how Singapore Airlines will manage the experience for their customers of their new  <span style="text-decoration: underline;"></span><a href="http://www.singaporeair.com/saa/en_UK/content/exp/new/suite/index.jsp?">Suites</a> product. It uses the massive space on the A380s to take first class to a new level of exclusivity, providing enclosed cabins for those paying £6k each way to escape from the crowd. But, as a word of advice from me - don't cut them off too much. Give the execs the joy of jealous looks from those traipsing to economy class, or the ability to share a smug smirk with their fellow cabin-travellers. After all, if good service was everywhere, it wouldn't be good any more.</p>
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