Hotel gripes hotlist
Few people, outside those engaged in the 'oldest profession', have been inside as many hotel rooms as Lonely Planet co-founder Tony Wheeler. His list of top 10 gripes of hotels (forwarded by a travel uber-geek friend) should be required reading for anyone in the hotel business (overly expensive internet and rip off breakfasts to name a couple).
It still amazes me how many simple things even top hotels get wrong. I stayed in the storied, luxury hotel Fairmont in San Francisco recently, and compiled a list of things that didn't fit in with a $300/night experience. There were many, including a complete absence of accessible plugs, a single bar of soap that i had to shuttle between shower and hand-basin, and an aircon setting that was constantly reset by the maid to the 60s whenever I left the room, clearly driven by a policy that thinks the 'environment' is man made.
My company Fordcastle has a new project - am working with a team in the UK looking at the future of hotels for a large chain, so I thought I'd start with Tony's post to put together a list of gripes that you dear reader are welcome to contribute to - either direct or via the comments here. After all, figuring out what the future should be starts with doing less of what doesn't work today.
- key to change is finding passion. but i wonder how david sobel actually got his fisherman to use his passion to deliver change? #mh2012
- "A good predictor of longevity is not just whether you're getting social support, but whether you're GIVING support" #mh2012
- Congrats Amos! @memotext @ourlark
- RT @jslorentzen: #MH2012 rajiv kumar: map your population via email traffic (or other method) to find key influencers > target for in ...
- likewise @grapealope. thanks for the link. let's keep talking about sensors and big ideas.
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Some stuff about me
- 2007/03 – Corporate Wikis Go Viral (Business Week) Two European companies show how the collaborative practice spreads from early adopters of wikis at work to become mainstream business tools
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- 2008/04 – Mobility and location (The Economist) – reg reqd MICHAEL HALBHERR was driving from Berlin to Budapest the other day when he passed what looked like an empty field. The fact that his mobile phone stayed quiet annoyed him. Here he was, speeding by the site of Napoleon’s great victory at Austerlitz, and no
- 2008/11 – Innovation in America: A Gathering Storm (The Economist) Confronted by Asia’s technological rise and the financial crisis, corporate America is losing its self-confidence. It should not
- 2009/06 – MBA Tales: Searching for Work in a Recession (Business Week) For the Class of 2009, landing a job may seem next to impossible, but for the Class of 2002, flexibility and persistence paid big dividends
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5 | Unique Visitors |
January 13th, 2011 - 18:46
You’ve hit upon a sore point for me. Quite a few niggles added
January 14th, 2011 - 09:26
Thanks Chris, some great adds. Particularly liked the point about the ‘rob me’ door hanging cards – hadn’t thought of it like that.