What business is the Holiday Inn in?
Greetings from the Holiday Inn Express in Hammersmith – in the twilight zone between living in London and living in New York. Flat is packed, bags are bulging & Heathrow beckons. But I couldn’t pass an Internet connection without asking the question – what business is Holiday Inn in? I think it’s the “affordable business [...]
Note to Tyler Brûlé and departing EOS employees: Service is relative
I was happy to see the return of Tyler Brûlé’s Fast Track column in today’s weekend FT. It provides breezy opinion-rich accounts of the life of business travel of the black credit card variety – no Little Chefs here. Despite regular suggestions from an unbelieving public that Tyler’s column, which charts the antics of a [...]
Stephen’s Charitable Foundation for Household Appliance Engineers
Continuing to document my service experiences good, bad and downright ugly, today’s gas stove engineer was probably among the most expensive experience on a per minute basis. £70 for approximately 600 seconds (most of which involved opening his magnificent toolbox and displaying his wares). I really felt like a chump – scared off by the [...]
