ThreeDimensionalPeople Why don't you go outside and play with the three dimensional people?

9May/081

What business is the Holiday Inn in?

Greetings from the Holiday Inn Express in Hammersmith – in the twilight zone between living in London and living in New York. Flat is packed, bags are bulging & Heathrow beckons. But I couldn’t pass an Internet connection without asking the question – what business is Holiday Inn in? I think it’s the “affordable business [...]

3May/084

Note to Tyler Brûlé and departing EOS employees: Service is relative

I was happy to see the return of Tyler Brûlé’s Fast Track column in today’s weekend FT. It provides breezy opinion-rich accounts of the life of business travel of the black credit card variety – no Little Chefs here. Despite regular suggestions from an unbelieving public that Tyler’s column, which charts the antics of a [...]

2May/082

Stephen’s Charitable Foundation for Household Appliance Engineers

Continuing to document my service experiences good, bad and downright ugly, today’s gas stove engineer was probably among the most expensive experience on a per minute basis. £70 for approximately 600 seconds (most of which involved opening his magnificent toolbox and displaying his wares). I really felt like a chump – scared off by the [...]